FAQ

There is two hours free parking directly behind our premises at Waterview Street Car Park. The address for the carpark is 3-7 Waterview St, Five Dock NSW 2046.

Please bring your medicare card, private health fund card, current spectacles and contact lenses if you have them.

We offer bulk-billed eye tests for those with a valid medicare card, however there are some additional services that medicare does not cover. If you require contact lens consultation, further tests or advanced imaging, you may need to pay an out-of-pocket cost. Our optometrist will discuss any costs with you upfront.

We cannot offer returns on prescription glasses because these are custom made. For non-prescription frames and sunglasses, we can offer return or exchange within 14 days. The item and its packaging must be in its original condition with no signs of wear or damage. We do not offer returns on contact lenses for health and safety reasons.

The health of our patients is our utmost priority and we will be taking safety precautions to ensure your safety. Our equipment is disinfected with isopropyl alcohol between each patient and staff will be wearing masks at all times. All staff have the COVID vaccination. To encourage the safety of our own staff members, please cancel or reschedule your appointment if you are feeling unwell or are a close contact.

Retinal imaging and OCT scans are highly recommended to all our patients across various ages. It aids significantly in the diagnosis and management of eye diseases. Even if you are young or have healthy eyes, imaging is still recommended and extremely useful in picking up any vision-threatening conditions, or even to have as a baseline. Baseline images are important for comparing any changes that may occur in your eyes over the years.

If you are under the age of 65 and do not have any eye problems or concerns, it is recommended to have a routine eye test every 2 years. If you are 65 years or older, you are recommended to have an eye test once a year.

Some patients require closer monitoring or have shorter recommended review periods, depending on the condition or previous history of their eyes. If you have any new signs or symptoms, or any concerns for your eyes, we recommend you contact us or your nearest optometrist.

Theia Optical is an approved healthcare provider for the Department of Veterans' Affair Spectacle program.
This means all your eye examination consultations are billed directly to DVA, and if eligible, you may receive up to 2 pairs of glasses covered by the DVA.

We have a wide selection of frames you can choose from, but if you prefer a frame or lenses that are outside of the DVA range, you are able to provide a co-payment for your preferred selection.